Customer Focus, Awareness & Commitment
Today the office is a system and not a place!
To be customer focused your staff, wherever they are located, need pertinent up to date information at their fingertips underpinned by best-practice procedures to guide them.
Our CRM offering deploys the organisation's key data and procedures to support daily interaction with your prospects and clients.
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
~ Mahatma Gandhi ~
Bitrix24 Private Cloud
Bitrix24's CRM forms a contact base where the interaction and the history of contacts are managed and stored. All new events (phone calls, messages, meetings) for a contact or company are easily logged and further interaction can be planned using integrated tasks.
Mantis offers a fully customizable Private Cloud edition of Bitrix24 with options for integration with existing software and hosted by Amazon Web Services (AWS) in Cape Town.
View and interact with your customers and contacts from one place via your desktop or mobile device.
Generate leads directly from your website through seamless transfer of information into the CRM.
Create marketing campaigns and manage your social media presence.
Accounting System Integration
Mantis Networks offers an enhanced version of Bitrix24 Private Cloud that as been tightly integrated with the popular Xero Accounting software and other accounting packages.
Bitrix24 Private Cloud and Xero is a powerful combination to deliver:-
Full office functionality to home workers - all information in one place such as email and financial information combined with customer and contact information.
Information is synchronized across both the financial and CRM systems
Standard procedures that can be implemented via advanced workflow functionality.
Controlled access via PC, Apple, tablet or smartphone
Instantaneous sales information, pipeline tracking and reporting
An environment that can be linked via APIs to other software packages such as HR and tracking systems etc.
Grow Your Base
Track your leads and opportunities with intuitive dashboard functionality.
Manage product lines using sales funnel graphics for multiple pipelines.
Use one of many system reports to inform decision making or customise them to suit your business needs.
Set and manage sales targets and quotas.
Integrate with financial packages on request.
Empower Your Teams
Collaborate within teams and organisations across many locations.
Equipped to participate in a VOIP environment and has its own interface modules.
Create and manage tasks and projects.
Control access to tools and information for staff and contractors through powerful access rights.
Automate tasks and processes through workflow tools.
Support teams on the road through mobile device applications.